Refund policy

Right of Withdrawal

If you are a consumer (i.e., a natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to your independent professional activity), you are entitled to a right of withdrawal in accordance with statutory provisions.

If you as a consumer exercise your right of withdrawal, you shall bear the regular costs of return shipment. In all other respects, the right of withdrawal is governed by the provisions of the withdrawal policy detailed below.

Withdrawal Policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

Unfortunately, we cannot accept returns for digital products or gift certificates.

Only undamaged items that show no signs of use, stains, visible fingerprints, or similar can be returned. The items must be packaged at least as safely and stably as you received them.

Please note that any individual characteristics of the artwork, such as paint splatters or similar, are part of the uniqueness of the one-of-a-kind piece and do not entitle you to return the item after the expiry of the statutory withdrawal period.

To exercise your right of withdrawal, you must inform us (Petra Penz, Auf dem Bol 32, 72336 Balingen, Germany, hello@petrapenz.art) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. If you make use of this option, we will immediately send you confirmation (e.g., by email) of the receipt of such withdrawal.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned to us without prior agreement will not be accepted.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

You shall send back or hand over the goods to us (Petra Penz, Auf dem Bol 32, 72336 Balingen, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.